MDM Solutions

Mobile Device Management (MDM) has become essential for organizations seeking to harness the productivity benefits of mobile technology while maintaining security, compliance, and operational control. Our comprehensive MDM solutions provide centralized management capabilities that enable organizations to secure, monitor, and efficiently manage mobile devices across their entire fleet, regardless of ownership model or device platform.

Comprehensive Mobile Device Management Framework

Modern MDM solutions extend far beyond basic device configuration, encompassing the complete mobile device lifecycle from initial enrollment through ongoing management, security enforcement, and eventual retirement. Our MDM framework provides organizations with the tools and processes needed to manage complex mobile environments while balancing security requirements with user productivity and experience.

Unified Device Management: Our MDM platform provides centralized management capabilities for iOS, Android, and Windows mobile devices, enabling administrators to manage diverse device fleets through a single console. This unified approach simplifies administration while ensuring consistent policy enforcement and security standards across all platforms and device types.

Scalable Architecture: Our MDM solutions are designed to accommodate organizations of all sizes, from small businesses with dozens of devices to large enterprises managing thousands of mobile endpoints. The scalable architecture ensures optimal performance and reliability regardless of deployment size while providing flexible licensing models that grow with your organization.

Integration Capabilities: Effective MDM requires integration with existing IT infrastructure and business systems. Our solutions integrate seamlessly with directory services, email systems, VPN infrastructure, certificate authorities, and various enterprise applications to provide comprehensive mobile management within your existing technology ecosystem.

Core MDM Components:

• Device Enrollment: Automated and manual enrollment processes for various device ownership models
• Policy Management: Centralized creation, deployment, and enforcement of device policies
• Application Management: Comprehensive app lifecycle management and distribution
• Security Controls: Multi-layered security policies and enforcement mechanisms
• Monitoring and Reporting: Real-time visibility into device status and compliance
• Remote Actions: Capabilities for remote device management and troubleshooting
• User Self-Service: Portal for users to manage their own devices and access corporate resources

Device Enrollment and Provisioning

Streamlined device enrollment and provisioning processes are crucial for efficient MDM deployment and user adoption. Our enrollment solutions accommodate various deployment scenarios including corporate-owned devices, employee-owned devices, and shared devices while ensuring proper security configuration and user experience.

Automated Enrollment Programs: We leverage platform-specific enrollment programs such as Apple’s Device Enrollment Program (DEP), Android Enterprise zero-touch enrollment, and Samsung Knox Mobile Enrollment to provide seamless, automated device setup that minimizes IT involvement while ensuring proper configuration and security policies.

Self-Service Enrollment: For bring-your-own-device (BYOD) scenarios and user-driven enrollment, we implement self-service portals that guide users through enrollment processes while collecting necessary consent and configuration information. These portals provide clear instructions and support resources that minimize help desk calls and ensure successful enrollment.

Bulk Enrollment Capabilities: Large-scale device deployments require efficient bulk enrollment processes that can handle hundreds or thousands of devices quickly and consistently. Our bulk enrollment solutions include CSV import capabilities, staging and pre-configuration processes, and automated policy assignment based on device attributes or organizational groups.

Over-the-Air Configuration: Modern MDM solutions enable over-the-air device configuration that applies settings, installs applications, and enforces policies without requiring physical device access. This capability is essential for remote workers, distributed organizations, and devices that are already in use.

Enrollment Process Benefits:

1. Simplified Onboarding: Streamlined processes that minimize user effort and IT involvement
2. Consistent Configuration: Standardized device setup that ensures security and functionality
3. Rapid Deployment: Efficient bulk enrollment for large-scale device rollouts
4. User Experience: Intuitive enrollment processes that encourage user adoption
5. Security Assurance: Automatic application of security policies during enrollment
6. Compliance Integration: Built-in compliance checking and remediation during setup
7. Flexible Scenarios: Support for various ownership models and deployment scenarios

Security Policy Development and Enforcement

Mobile device security requires comprehensive policies that address device configuration, application usage, data protection, and network access while balancing security requirements with user productivity. Our security policy framework provides granular control over device capabilities and user behavior.

Device Configuration Policies: We develop and implement device configuration policies that control fundamental device settings including passcode requirements and complexity, device encryption settings, camera and microphone restrictions, WiFi and Bluetooth configuration, and VPN connection requirements.

Application Control Policies: Application security policies govern which applications can be installed and used on managed devices including whitelisting of approved applications, blacklisting of prohibited applications, application wrapping for additional security, and control over application data sharing and backup.

Data Protection Policies: Protecting corporate data on mobile devices requires sophisticated data protection policies including data encryption requirements, data loss prevention controls, secure container implementation, and data backup and synchronization restrictions.

Network Access Controls: Mobile devices often connect to various networks, requiring policies that control network access including WiFi network restrictions, cellular data usage policies, VPN requirement enforcement, and network-based application access controls.

Compliance Monitoring: Continuous compliance monitoring ensures that devices maintain adherence to security policies including real-time compliance checking, automated remediation for policy violations, regular compliance reporting, and escalation procedures for non-compliant devices.

Application Lifecycle Management

Mobile applications are central to business productivity, requiring comprehensive management processes that cover application deployment, updates, licensing, and security. Our application management solutions provide centralized control over the complete application lifecycle.

Enterprise App Stores: We implement enterprise app stores that provide users with easy access to approved applications while preventing installation of unauthorized software. These stores include curated application catalogs, self-service installation capabilities, application ratings and reviews, and integration with existing software procurement processes.

Application Deployment Strategies: Different applications require different deployment approaches based on their function, sensitivity, and user requirements including mandatory application deployment for business-critical tools, optional application catalogs for productivity enhancement, and on-demand installation for specialized needs.

Application Wrapping and Containerization: For enhanced security, we implement application wrapping and containerization technologies that provide additional security controls around business applications including data encryption and protection, application-level VPN, copy/paste restrictions, and secure application communication.

License Management: Mobile application licensing can be complex, particularly for enterprise applications. Our license management services include tracking of application licenses and usage, optimization of license allocation, compliance with vendor licensing terms, and cost management for application subscriptions.

Application Management Features:

• Centralized Distribution: Single portal for application deployment and management
• Version Control: Management of application updates and rollback capabilities
• Usage Analytics: Monitoring of application usage and performance metrics
• Security Integration: Application-level security controls and monitoring
• Cost Optimization: License optimization and cost tracking for applications
• Custom App Support: Management of custom and line-of-business applications
• Platform Compatibility: Support for applications across multiple mobile platforms

Remote Device Management and Support

The ability to remotely manage and support mobile devices is essential for organizations with distributed workforces or devices that are frequently outside the office. Our remote management capabilities provide comprehensive control and support options that minimize the need for physical device access.

Remote Actions and Commands: Our MDM platform provides various remote actions that enable administrators to manage devices from a central console including device lock and unlock, remote wipe and selective wipe, password reset and recovery, application installation and removal, and configuration profile deployment.

Remote Troubleshooting: Remote troubleshooting capabilities help resolve device issues without requiring physical access including remote screen viewing and control, log collection and analysis, diagnostic information gathering, and guided troubleshooting procedures.

Location Services: For corporate-owned devices, location services provide valuable capabilities for device management including device location tracking for lost or stolen devices, geofencing for location-based policies, location-based application deployment, and compliance monitoring for location-sensitive data.

Remote Support Integration: Integration with remote support tools enables help desk technicians to provide comprehensive device support including screen sharing for user assistance, remote configuration and troubleshooting, application support and training, and escalation procedures for complex issues.

Data Protection and Containerization

Protecting corporate data on mobile devices while preserving user privacy and device functionality requires sophisticated data protection strategies. Our data protection solutions provide multiple layers of security that protect business information without unnecessarily restricting personal device usage.

Data Containerization: Containerization technologies create secure workspaces on mobile devices that separate corporate and personal data including secure containers for business applications and data, encrypted communication between containers, isolated application environments, and controlled data sharing between containers.

Data Loss Prevention: DLP policies prevent unauthorized data sharing and protect against data leakage including copy/paste restrictions for sensitive data, screenshot and screen recording prevention, email and messaging restrictions, and secure printing and document sharing controls.

Encryption and Key Management: Comprehensive encryption protects data at rest and in transit including device-level encryption for all data, application-level encryption for sensitive information, secure key management and rotation, and certificate-based authentication for secure communications.

Backup and Recovery: Mobile data backup and recovery ensures business continuity while maintaining security including selective backup of corporate data, secure cloud backup storage, rapid data recovery capabilities, and integration with enterprise backup systems.

Compliance Monitoring and Reporting

Maintaining compliance with organizational policies and regulatory requirements requires continuous monitoring and comprehensive reporting capabilities. Our compliance management solutions provide real-time visibility into device compliance status and automated remediation capabilities.

Real-Time Compliance Monitoring: Continuous monitoring ensures that devices maintain compliance with organizational policies including automated policy compliance checking, real-time alerting for policy violations, risk assessment and scoring, and compliance trend analysis and reporting.

Regulatory Compliance Support: Many industries have specific regulatory requirements that affect mobile device usage including HIPAA compliance for healthcare organizations, PCI DSS compliance for payment processing, SOX compliance for financial reporting, and GDPR compliance for data protection.

Audit and Reporting Capabilities: Comprehensive audit and reporting capabilities support compliance requirements and provide valuable insights including detailed compliance reports and dashboards, audit trail documentation, custom reporting for specific requirements, and integration with external audit and compliance systems.

Automated Remediation: When compliance violations are detected, automated remediation capabilities can respond immediately including automatic policy enforcement, device quarantine or restriction, user notification and education, and escalation procedures for persistent violations.

Compliance Management Benefits:

1. Continuous Monitoring: Real-time compliance checking and status reporting
2. Automated Response: Immediate remediation of compliance violations
3. Regulatory Support: Built-in support for industry-specific compliance requirements
4. Audit Readiness: Comprehensive documentation and reporting for audit purposes
5. Risk Management: Risk assessment and mitigation for mobile device usage
6. Policy Enforcement: Consistent enforcement of organizational policies
7. User Education: Automated user notification and education for compliance issues

Integration with Enterprise Systems

Effective MDM requires seamless integration with existing enterprise systems and infrastructure. Our integration capabilities ensure that MDM solutions work harmoniously with directory services, email systems, network infrastructure, and business applications.

Directory Services Integration: Integration with Active Directory, LDAP, and cloud directory services enables centralized user management including automated user provisioning and de-provisioning, group-based policy assignment, single sign-on integration, and synchronized user attributes and permissions.

Email and Collaboration Integration: Mobile email and collaboration access requires careful integration with enterprise systems including Exchange and Office 365 integration, secure email configuration and policies, calendar and contact synchronization, and collaboration platform access controls.

Network Infrastructure Integration: Integration with network infrastructure provides enhanced security and functionality including certificate authority integration for device authentication, VPN integration for secure network access, WiFi network configuration and management, and network access control integration.

Business Application Integration: Many organizations require integration between MDM and business applications including single sign-on for mobile applications, application data synchronization, custom application deployment, and line-of-business application support.

Deployment Planning and Change Management

Successful MDM implementation requires careful planning and change management to ensure user adoption and minimize business disruption. Our deployment services include comprehensive planning, pilot programs, and change management support.

Deployment Strategy Development: We develop comprehensive deployment strategies that include phased rollout planning, user group prioritization, pilot program design, and success criteria definition. These strategies ensure smooth transitions while minimizing risk and disruption.

User Training and Communication: Effective user training and communication are essential for MDM success including user education about MDM benefits and requirements, training on device enrollment and management, ongoing support and documentation, and feedback collection and response procedures.

Pilot Program Management: Pilot programs validate MDM configurations and processes before full deployment including pilot group selection and management, feedback collection and analysis, configuration optimization based on pilot results, and pilot-to-production transition planning.

Why Choose Our MDM Solutions?

Our comprehensive MDM solutions provide numerous advantages for organizations seeking to manage mobile devices effectively:

Platform Expertise: Deep knowledge of iOS, Android, and Windows mobile management Security Focus: Comprehensive security policies and enforcement capabilities User Experience: Balance between security requirements and user productivity Scalable Solutions: Architectures that accommodate organizations of all sizes Integration Capabilities: Seamless integration with existing enterprise systems Compliance Support: Built-in support for regulatory and organizational compliance Ongoing Support: Comprehensive support and optimization services

Getting Started with MDM

Implementing effective MDM requires careful planning, configuration, and deployment to ensure optimal security and user experience. Our MDM experts will assess your mobile environment, understand your security requirements, and develop comprehensive solutions that protect your organization while enabling mobile productivity.

Contact us today to schedule an MDM consultation and learn how our solutions can help your organization securely manage mobile devices while maximizing productivity and user satisfaction. Our certified mobile device management specialists are ready to design and implement MDM solutions that meet your specific requirements.