Frequently Asked Questions

Unlike traditional break-fix IT support that only responds when something goes wrong, MSPs take a proactive approach. We continuously monitor your systems, perform regular maintenance, and prevent issues before they occur. This results in less downtime, predictable monthly costs, and better overall IT performance.

We offer comprehensive IT services including: 24/7 network monitoring, cybersecurity protection, cloud solutions, data backup and recovery, help desk support, IT strategy consulting, Microsoft 365 management, hardware and software procurement, and compliance assistance. Our services are customizable to meet your specific business needs.

Our pricing is based on a flat monthly fee per user or device, depending on your needs. This predictable pricing model helps you budget effectively and includes all support, monitoring, and maintenance. We offer different service tiers to match various business requirements and budgets. Contact us for a customized quote.

Yes, we provide both remote and on-site support. While most issues can be resolved remotely for faster response times, we maintain a team of field technicians for situations that require physical presence, such as hardware installations, network setup, or complex troubleshooting.

Our response times depend on the severity of the issue. Critical issues affecting business operations receive immediate attention (15 minutes), while less urgent matters are addressed within 1-8 hours. Our 24/7 help desk ensures you always have access to support when you need it.

Absolutely! We specialize in cloud migrations and can help you transition to cloud-based solutions smoothly. We'll assess your current infrastructure, recommend the best cloud solutions for your needs, plan the migration to minimize disruption, and provide ongoing cloud management and optimization.

We serve businesses across various industries including healthcare, finance, manufacturing, retail, professional services, and non-profits. Our team has experience with industry-specific compliance requirements and can tailor our services to meet your sector's unique needs.

Yes, cybersecurity is a core component of our services. We provide multi-layered security including firewall management, antivirus/anti-malware protection, email security, security awareness training, regular security assessments, and incident response planning. We help protect your business from evolving cyber threats.

We often work alongside internal IT teams as a force multiplier. We can handle routine monitoring and maintenance, provide specialized expertise, offer 24/7 coverage, and free up your internal team to focus on strategic projects. Many clients find this co-managed IT approach very effective.

We implement comprehensive backup solutions that include automated daily backups, both local and cloud storage options, regular backup testing, documented disaster recovery procedures, and rapid recovery capabilities. We ensure your critical data is protected and can be quickly restored when needed.

Yes, we help businesses meet various compliance requirements including HIPAA, PCI-DSS, SOC 2, and others. We provide security assessments, implement required controls, maintain documentation, assist with audits, and ensure your IT infrastructure meets regulatory standards.

Our 24/7 monitoring covers servers, workstations, network devices, security systems, backup status, and application performance. We proactively watch for issues like unusual activity, performance degradation, security threats, and potential failures, addressing problems before they impact your business.

Getting started is easy! First, schedule a free consultation where we'll discuss your needs. Then, we'll conduct an IT assessment to understand your current environment. Based on this, we'll propose a customized solution and service plan. Once approved, we'll handle the smooth onboarding and transition to our services.

Yes, we stand behind our services with Service Level Agreements (SLAs) that guarantee specific response times, uptime percentages, and service quality standards. We also offer a satisfaction guarantee - if you're not happy with our services, we'll work to make it right or help you transition to another provider.

Our IT consulting services include technology roadmap development, digital transformation planning, IT budget optimization, technology stack evaluation, and strategic vendor selection. We help align your technology investments with business goals, ensuring every IT decision drives value and supports your long-term growth objectives.

Our strategic IT planning helps you reduce technology costs by 20-30%, improve operational efficiency, minimize security risks, and gain competitive advantages through technology. We provide quarterly business reviews, technology assessments, and actionable recommendations that transform IT from a cost center into a business enabler.

We provide complete network infrastructure services including network design and architecture, router and switch configuration, wireless network deployment, network security implementation, bandwidth optimization, and network performance monitoring. We ensure your network is fast, secure, reliable, and scalable to meet your growing business needs.

Yes, we specialize in network modernization projects. We'll assess your current infrastructure, identify bottlenecks and vulnerabilities, design an optimized network architecture, implement upgrades with minimal disruption, and provide ongoing management. We support transitions to next-gen technologies like Wi-Fi 6, SD-WAN, and 10G networking.

Absolutely! We offer comprehensive VoIP solutions including cloud-based phone systems, unified communications platforms, video conferencing setup, call center solutions, and mobile integration. Our VoIP services reduce communication costs by up to 50% while providing enterprise-grade features and reliability.

Our VoIP systems deliver 99.99% uptime with built-in redundancy, automatic failover, and quality of service (QoS) optimization. We provide crystal-clear call quality, advanced features like call recording and analytics, mobile app integration, and 24/7 monitoring to ensure your communications never go down.

We handle all aspects of IT vendor management including vendor selection and negotiation, contract management, license optimization, warranty tracking, and vendor performance monitoring. We leverage our partnerships to get you better pricing, streamline vendor relationships, and ensure you're getting maximum value from every technology investment.

We provide comprehensive software asset management including license audits, compliance monitoring, optimization recommendations, and vendor negotiations. We help you avoid costly compliance violations, eliminate unused licenses, consolidate vendors, and typically reduce software costs by 15-30% through proper license management.

We provide complete remote work enablement including secure VPN setup, cloud desktop solutions, collaboration tool deployment, remote access configuration, and endpoint security. We ensure your team can work productively from anywhere while maintaining security, compliance, and seamless access to all business applications.

We implement comprehensive remote work security including zero-trust network access, multi-factor authentication, endpoint detection and response, secure file sharing, and encrypted communications. We also provide security awareness training specific to remote work risks and monitor for threats 24/7 across all remote endpoints.

Yes, we're Microsoft partners specializing in Microsoft 365 deployments. We handle complete migrations from on-premises or other platforms, configure all security and compliance features, optimize licensing, provide user training, and offer ongoing administration including user management, security monitoring, and troubleshooting.

We offer professional IT project management for initiatives like office relocations, system upgrades, software implementations, and infrastructure refreshes. Our certified project managers ensure projects are delivered on time, within budget, and with minimal business disruption using proven methodologies and clear communication.

Yes, we provide IT financial management services including budget planning, cost analysis, vendor spend optimization, and technology ROI assessment. We help you predict and control IT costs, identify savings opportunities, negotiate better contracts, and ensure every dollar spent on technology delivers measurable business value.