Cellular Device Support

In today’s mobile-first business environment, smartphones and tablets have become essential tools for productivity, communication, and business operations. Our comprehensive cellular device support services ensure that your mobile workforce remains connected, productive, and secure while optimizing costs and simplifying device management across iOS and Android platforms.

Comprehensive Mobile Device Lifecycle Management

Mobile device management extends far beyond simple device provisioning. Our comprehensive lifecycle management approach covers every aspect of mobile device deployment, from initial procurement and configuration through ongoing support, maintenance, and eventual replacement. This holistic approach ensures optimal device performance, user productivity, and cost control throughout the entire device lifecycle.

Device procurement and selection involves analysis of user requirements and usage patterns, evaluation of device specifications and capabilities, vendor negotiation and bulk purchasing, and selection of optimal devices for different user roles and requirements. We help organizations choose devices that balance functionality, durability, cost, and compatibility with existing systems and workflows.

Initial device setup and configuration includes corporate account setup and provisioning, email and calendar configuration, application installation and licensing, security policy implementation, and user training and orientation. Our standardized configuration processes ensure consistent, secure device deployment while minimizing setup time and user confusion.

Device Lifecycle Phases:

• Procurement: Strategic device selection and bulk purchasing optimization
• Deployment: Standardized configuration and user onboarding processes
• Management: Ongoing support, maintenance, and policy enforcement
• Optimization: Performance monitoring and cost optimization initiatives
• Refresh: Timely device replacement and data migration planning
• Disposal: Secure data wiping and environmentally responsible device disposal

iOS Device Management and Support

Apple iOS devices, including iPhones and iPads, are prevalent in business environments due to their intuitive interfaces, strong security features, and extensive application ecosystem. Our iOS support services leverage Apple’s business management tools and enterprise features to provide comprehensive device management and user support.

Apple Business Manager Integration: We configure and manage Apple Business Manager accounts that enable streamlined device enrollment, application distribution, and user management. This platform provides centralized control over iOS devices while supporting various deployment scenarios including corporate-owned devices, employee-owned devices, and shared devices.

iOS Configuration and Security: Our iOS implementations include device enrollment through Apple’s Device Enrollment Program, configuration profile deployment for security and operational settings, application installation and management through Volume Purchase Program, and implementation of iOS security features such as passcode policies, encryption, and remote wipe capabilities.

iOS Application Management: We provide comprehensive iOS application lifecycle management including evaluation and procurement of business applications, deployment of corporate applications through enterprise app catalogs, management of application licenses and updates, and support for custom or line-of-business iOS applications.

Advanced iOS features include Supervised mode for enhanced management capabilities, Single App Mode for specialized use cases, shared iPad configurations for multiple users, and integration with enterprise systems such as email, VPN, and certificate authorities.

iOS Support Services Include:

• Device Enrollment: Automated enrollment through Apple Business Manager
• Configuration Profiles: Standardized security and operational settings
• App Store Management: Corporate app catalogs and application deployment
• Security Implementation: Passcode policies, encryption, and compliance controls
• User Training: iOS-specific training and support documentation
• Troubleshooting: Expert support for iOS-specific issues and challenges
• Integration Services: Connection with corporate email, WiFi, and VPN systems

Android Device Management and Enterprise Mobility

Android devices offer flexibility, variety, and cost-effectiveness that make them popular choices for business deployments. Our Android support services accommodate the diverse Android ecosystem while providing consistent management and security across different manufacturers, models, and Android versions.

Android Enterprise Implementation: We leverage Google’s Android Enterprise platform to provide enterprise-grade device management capabilities including work profile separation, application management, security policy enforcement, and centralized device administration. Android Enterprise provides the foundation for secure, manageable business use of Android devices.

Device Diversity Management: The Android ecosystem includes devices from multiple manufacturers with varying capabilities, specifications, and management features. Our Android management approach accommodates this diversity while maintaining consistent security policies, application deployments, and user experiences across different device types.

Samsung Knox Integration: For organizations using Samsung devices, we implement Samsung Knox security and management features that provide additional layers of protection, enhanced management capabilities, and integration with enterprise security systems. Knox provides hardware-backed security features that complement Android Enterprise management.

Android application management includes deployment of business applications through managed Google Play, distribution of custom or line-of-business applications, management of application permissions and restrictions, and integration with enterprise application stores and deployment systems.

Mobile Plan Management and Optimization

Effective mobile plan management is crucial for controlling costs while ensuring adequate connectivity for business operations. Our plan management services include analysis of usage patterns, optimization of plan selections, negotiation with carriers, and ongoing monitoring and adjustment of mobile services.

Usage Analysis and Optimization: We conduct comprehensive analysis of mobile usage patterns including voice, data, messaging, and roaming usage across your device fleet. This analysis identifies optimization opportunities such as plan adjustments, feature additions or removals, and cost reduction strategies that maintain service quality while minimizing expenses.

Carrier Relationship Management: Our carrier management services include negotiation of enterprise agreements, management of service level agreements, coordination of new service implementations, and resolution of billing and service issues. We maintain relationships with major carriers to ensure optimal pricing and service levels for our clients.

Cost Control and Budgeting: Mobile communications costs can be significant and unpredictable without proper management. Our cost control services include establishment of usage policies and controls, implementation of overage alerts and restrictions, regular plan optimization reviews, and detailed cost reporting and analysis.

International and Roaming Management: For organizations with mobile workers who travel internationally, we provide specialized roaming management services including international plan optimization, roaming policy development, cost monitoring and controls, and alternative connectivity solutions for frequent travelers.

Plan Management Benefits:

1. Cost Optimization: Regular analysis and optimization of mobile plans and features
2. Usage Monitoring: Detailed tracking of usage patterns and trends
3. Carrier Negotiation: Leveraging purchasing power for better rates and terms
4. Billing Management: Consolidated billing and detailed cost allocation
5. Policy Enforcement: Implementation of usage policies and controls
6. Reporting Analytics: Comprehensive reporting on costs, usage, and trends
7. Future Planning: Forecasting and budgeting for mobile communications needs

Security Policy Implementation and Compliance

Mobile devices present unique security challenges due to their portability, connectivity options, and diverse usage patterns. Our mobile security implementations provide comprehensive protection for corporate data while enabling productive mobile work scenarios.

Mobile Device Security Policies: We develop and implement comprehensive mobile security policies that address device configuration, application usage, data protection, network connectivity, and incident response procedures. These policies balance security requirements with user productivity and experience considerations.

Data Protection and Encryption: Mobile data protection includes implementation of device encryption, secure container technologies for corporate data, data loss prevention policies, and secure backup and recovery procedures. Our data protection strategies ensure that corporate information remains secure even if devices are lost, stolen, or compromised.

Application Security Management: Mobile application security includes evaluation and approval of business applications, implementation of application wrapping or containerization technologies, management of application permissions and access controls, and monitoring of application usage and security status.

Compliance and Regulatory Support: Many industries have specific compliance requirements that affect mobile device usage. Our compliance services help organizations implement mobile security controls that meet regulatory requirements such as HIPAA, PCI DSS, SOX, and industry-specific regulations.

Technical Support and Troubleshooting

Mobile devices are subject to various technical issues that can impact user productivity and business operations. Our technical support services provide expert assistance for device configuration, application issues, connectivity problems, and hardware failures across both iOS and Android platforms.

Multi-Platform Expertise: Our support team maintains expertise across iOS and Android platforms, enabling us to provide comprehensive assistance regardless of device type or operating system version. This expertise includes knowledge of platform-specific features, troubleshooting procedures, and integration requirements.

Remote Support Capabilities: Many mobile device issues can be resolved remotely through screen sharing, configuration profile deployment, application management, and guided troubleshooting procedures. Our remote support capabilities minimize disruption and provide rapid resolution for most common issues.

Hardware Support Coordination: When hardware issues occur, we coordinate warranty claims, replacement device procurement, data migration services, and repair logistics. Our hardware support services minimize downtime while ensuring proper data protection and business continuity.

User Training and Documentation: Effective mobile device usage requires ongoing user education and support. We provide training programs, user documentation, self-service resources, and knowledge base articles that help users maximize productivity while following security and usage policies.

Mobile Application Management and Deployment

Business applications are critical for mobile productivity, and effective application management ensures that users have access to necessary tools while maintaining security and compliance standards. Our application management services cover the complete application lifecycle from evaluation and procurement through deployment, updates, and retirement.

Application Catalog Management: We maintain enterprise application catalogs that provide users with approved applications while preventing installation of unauthorized or potentially dangerous software. These catalogs include business productivity applications, industry-specific tools, and custom or line-of-business applications.

Custom Application Support: Many organizations require custom mobile applications that support specific business processes or integrate with enterprise systems. Our custom application support includes development coordination, testing and quality assurance, deployment and distribution, and ongoing maintenance and updates.

Application Security Assessment: All business applications undergo security assessment to ensure they meet organizational security standards and don’t introduce vulnerabilities or compliance risks. Our assessment process includes evaluation of application permissions, data handling practices, encryption implementation, and integration security.

Integration with Enterprise Systems

Mobile devices must integrate seamlessly with enterprise systems to enable productive business workflows. Our integration services ensure that mobile devices can access email systems, file shares, VPN networks, enterprise applications, and other business-critical systems while maintaining appropriate security controls.

Email and Calendar Integration: Mobile email access requires careful configuration to balance functionality, security, and user experience. Our email integration services include Exchange ActiveSync configuration, modern authentication implementation, encryption and data protection, and policy enforcement for email access and synchronization.

VPN and Network Access: Mobile devices often require secure access to corporate networks and resources. We implement VPN solutions that provide secure connectivity while being transparent to users, including always-on VPN configurations, per-application VPN settings, and automatic connection management.

File Sharing and Collaboration: Mobile workers need access to corporate files and collaboration platforms. Our file sharing implementations include secure file access solutions, integration with cloud storage platforms, document collaboration capabilities, and offline file access with synchronization.

Why Choose Our Cellular Device Support Services?

Our comprehensive cellular device support services provide numerous advantages for organizations with mobile workforces:

Platform Expertise: Deep knowledge of both iOS and Android platforms and management tools Comprehensive Coverage: Complete device lifecycle management from procurement to disposal Cost Optimization: Active management and optimization of mobile plans and expenses Security Focus: Implementation of robust security controls and compliance measures User Support: Expert technical support and user training across all platforms Integration Capabilities: Seamless integration with existing enterprise systems and workflows Scalable Solutions: Services that accommodate organizations of all sizes and growth patterns

Getting Started with Mobile Device Support

Implementing comprehensive cellular device support begins with assessment of your current mobile environment, user requirements, and business objectives. Our mobile experts will evaluate your existing devices, plans, and management processes to develop optimized solutions that improve productivity while controlling costs.

Contact us today to schedule a mobile device support consultation and learn how our services can help your organization optimize mobile operations, enhance security, and improve user productivity. Our certified mobile device management professionals are ready to design and implement solutions that support your mobile workforce effectively.